Shipping Policy

These shipping terms apply to all orders from KESLAND GLOBAL TRADING LTD destined for the European Union. We strictly adhere to EU regulations regarding cross-border logistics and consumer rights, and we transparently disclose our policies on dispatch, shipping, customs clearance, and related liabilities.

1. Order Processing and Dispatch

Orders destined for the EU will be processed, packed, and dispatched within 5–8 business days of payment confirmation. Dispatch times may be extended due to special circumstances such as public holidays or inventory adjustments; we will keep customers updated on the order's logistics status.

2. Shipping Duration

Once dispatched, the standard shipping time across the EU is 20–30 business days. This duration covers the entire process, including international line-haul, cross-border customs clearance, and local last-mile delivery. Delivery times may vary slightly depending on the specific EU country or remote location.

3. Customs Clearance and Taxes

Orders entering the EU are subject to local customs regulations. The recipient is responsible for paying any applicable customs duties and taxes in accordance with local policies. We will provide accurate documentation required for customs clearance to facilitate the process but will not bear the cost of destination taxes or additional fees resulting from customs delays.

4. Logistics Delays

Standard shipping times are estimates only. Delays caused by factors beyond our control—such as customs inspections, adverse weather, peak-season congestion, or local service disruptions—do not constitute a breach of contract regarding dispatch. We will continue to monitor the shipment's progress and keep the customer informed.

5. Logistics Risks and Liability

Once the goods leave our warehouse and are collected by the carrier, risks such as loss, damage, or delays during transit are borne by the logistics carrier. We will assist customers throughout the process by tracking shipments, resolving logistics issues, and facilitating claims.

6. Shipment Tracking

Upon dispatch, we will provide a valid tracking number, allowing customers to track the shipment online and monitor the delivery status in real-time.

7. Updates to Terms

These shipping terms are subject to change in accordance with EU cross-border logistics regulations and carrier policies. Any revisions will take effect immediately upon publication on our official website.