Terms of Service

These Terms of Service apply to all services—including product purchases, inquiries, and after-sales support—provided by KESLAND GLOBAL TRADING LTD within the European Union. They comply with EU consumer protection regulations and govern the rights and obligations of both parties. By accessing the website and placing an order, the customer agrees to all terms contained herein.

1. Service Provider

All products and services on this platform are provided by KESLAND GLOBAL TRADING LTD. The company conducts cross-border trade in accordance with the law, offering compliant and transparent pre-sales, in-sales, and after-sales support to all EU customers.

2. Product Information

We strive to ensure that all images, dimensions, materials, colors, and specifications of the sleepwear products on our website are accurate and true to the actual items; all products comply with general EU safety standards. Minor color variations resulting from lighting conditions or display settings do not constitute product quality defects. We reserve the right to update product styles, specifications, and prices at any time; such updates become effective immediately upon publication on the website.

3. Orders and Transaction Rules

A legally binding sales contract is formed once the customer submits an order and completes payment. Orders are processed according to established timelines: shipment is arranged within 5–8 business days of payment confirmation, with a total delivery timeframe of 20–30 business days for the EU region. Customers must ensure that the provided delivery information and contact details are accurate and valid; the customer bears full responsibility for any delivery failures or delays caused by incorrect information.

4. Pricing and Payment

Prices listed on the website represent the product selling price and exclude destination customs duties, VAT, and local customs clearance fees. All payment methods utilize secure and compliant channels; by confirming an order, the customer acknowledges and accepts the product price and payment terms. In the event of a system pricing error, we reserve the right to contact the customer to correct or cancel the order prior to shipment.

5. Customer Responsibilities

When using this site's services, customers agree to comply with applicable EU laws and regulations. Customers shall not use the platform for illegal transactions, fraudulent orders, malicious returns/exchanges, or other violations. We reserve the right to terminate services and pursue legal action should any customer misconduct result in losses for our company.

6. Intellectual Property

All text, images, product designs, and marketing materials on the website are the property of KESLAND GLOBAL TRADING LTD. Unauthorized reproduction, misappropriation, alteration, or commercial use by any individual or entity is strictly prohibited; we will take legal action to protect our intellectual property rights.

7. Disclaimer

We shall not be held liable for breach of contract regarding order delays or failure to fulfill orders caused by uncontrollable factors such as force majeure, natural disasters, changes in customs policies, logistics disruptions, or network failures. We will provide timely updates on the status and actively coordinate a resolution.

8. Dispute Resolution

These Terms of Service are governed by applicable international trade regulations and EU consumer laws. Disputes shall primarily be resolved through amicable negotiation; if negotiation fails, parties may seek mediation and arbitration through the relevant compliance bodies in the jurisdiction of the company's registration or within the EU.

9. Updates to Terms

We reserve the right to update these Terms of Service at any time. Updates will be posted on the official website and become effective immediately upon publication; continued use of the platform's services constitutes acceptance of the updated terms.